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AMS
Application Management Services
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• We deliver
Application Management
2500+
Projects Delivered
10+
Years of Experience
2000+
Happy Clients
1600+
App Managed
Business continuity and support availability are guaranteed by the AMS deployment. Its implementation entails the proper functional and technical training in the applications for the resources intended for the service, the technological integration with the customer through the necessary instruments, a fluid communication style, and an environment conducive to working. Highly cooperative between the business and Pairroxz Technologies to coordinate efforts, speed up reaction times, make activities simpler, and try to guarantee user pleasure.
What is Application Management
As an extension of their internal team, application management services (AMS) offer organizations strong, thorough external assistance that addresses the complete spectrum of their IT requirements, from incident and change request management through releases and upgrades.
With disastrous results, more business application vendors now frequently favour the newest craze over first-rate service. Due to the intimate ties between these programmes and the tools and people you use on a daily basis, any changes to one of them necessitate changes in the others. So, in order to guarantee that you always get the most out of your IT solutions, support is crucial.
The IT infrastructures of today are extremely complicated, with a huge variety of tools, providers, systems, and data. The business and IT departments should be concentrating on generating business value and fostering innovation instead of spending their time and resources managing this.
We can assist you in preserving the proper performance of the programmes that are essential to your business. Our staff actively detects and resolves evolving slowdowns and breakdowns through rigorous monitoring operations before end users become aware of them.
We address issues in your important applications that arise from particular misbehaviors, sluggish request processing, runtime errors, component unavailability, and bad data quality.
We take care of requests for both small and major app updates and support the publication of new application versions.
We work to make sure your apps are up to date with shifting corporate objectives and needs. Our consultants conduct a thorough analysis of your applications and pertinent business processes in order to modify applications in accordance with modernized business procedures, data, and workflows.
We provide a thorough change management strategy (including full test coverage, risk analysis, and after-launch evaluation), review, and training services to ensure a seamless transition to improved systems.
Our Application
Management Services
Application Management Backed By Help Desk Services
Comprehensive help desk support is a complement to our management services. The help desk is represented by a multilingual, round-the-clock crew with the necessary technological know-how. They serve as a single point of contact for all incident reports and service requests, which streamlines and expedites their resolution and raises customer satisfaction by:
Users Report
Prioritizing and classifying incidents that users or monitoring systems report (through email, phone, chat, ticket management system).
Common Challenges
Giving a positive end for typical or recurring issues & referring more complex cases to technicians for assistance.
User Concerns
Letting users know how their inquiries are progressing.
User Support
Expanding the FAQ and knowledge library for user self-help.
User Feedback
Collecting user opinions to be used by the development team.
How We Work
Everything we do is centered on people. By taking into account your business, financial, HR, and IT goals both during and after launch, we assist you in avoiding re-implementation. Our Workday support specialists use our entire toolkit to accomplish this.
The following describes how we keep our 99% customer satisfaction rate:
- Pairroxz’s full-time, multi-certified AMS experts are committed to provide you with prompt service. They only focus on AMS-production assistance because they don't work on ERP implementations.
- Our implementation specialists supervise each ticket you submit and work with you to find solutions to your toughest problems. Additionally, our professionals with years of AMS experience provide you with total quality assurance.
- Your customer success manager only has your satisfaction in mind. Your success manager responds to questions and escalated issues as soon as possible and helps with planning and developing additional functionality.
- Four different assistance levels are available in a tiered system. Each level is defined by reaction times and predetermined monthly hours. AMS services can then be customized to fit both your needs and your budget.
- You can get interactive support by web form, email, phone, or virtual meetings.
Why Choose Pairroxz Technologies for
Application Management?
This is a specialized application service offered by software developers at different levels, trained in your particular business processes and applications, as opposed to a common IT service in general (network login, user blocking, print pools, etc).
Why Choose Us
- Proactive management that includes notifications and monitoring.
- Management of apps by a dedicated Software Factory.
- Organization of care by tiers and methodology (ISO/ITIL).
- Service level arrangements.
- Version and release management (release management).
- Functional and technical management issues.
- In case of future need, extended services are optional.
- Management of risk.
- With the consumer integrated ticket tracking.
- Reports on activity.
FAQ’s
Looking For
Other Services
Being a full-service digital marketing company, we offer much more than just PPC. Along with our PPC Advertising services, we also offer the following Internet marketing services, which complement them incredibly well:
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